Pinned Comments FAQs

Using the Pinned Comments app, you can place your most important comments at the top of an issue.

The easiest way to pin a comment is using the Pinned Comments Issue Activity:

Open the Pinned Comments Issue Activity by clicking on the Pinned Comments button towards the bottom of your Issue. (Depending on your screen width, the button may be rendered as part of drop down menu).
Find the comment you’d like to pin, and then click Pin Comment.

Alternatively, you can pin a comment using the comment’s ID or link:

Open the Pinned Comments app by clicking on its icon in the app ribbon at the top of the issue.
Then - in the regular comments section at the bottom of the Issue - copy the link to the comment you’d like to pin (look for the link icon that appears when you hover near the time stamp).
Finally, paste the link into the form that renders in the Pinned Comments app and hit Pin.

You can view pinned comments in one of three places - use whichever is most convenient for you.

One place you can view pinned comments is under the issue description:

pinned-comments-view-below-issue-description

A second place you can view pinned comments in the issue context box to the right of your issue:

pinned-comments-view-issue-context-right

A third place you can view pinned comments is in a dedicated issue activity at the bottom of your issue (next to regular comments):

pinned-comments-view-issue-activity-bottom

If you’d like to request a discount, contact us through the support portal and we’ll work together to get you set up.

Send us a message through the support portal.

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